How Tenzo and TISSL Simplify Operations for Table Service Restaurants
“The adaptability we get with TISSL to break down the departments of our business and keep things simple, coupled with Tenzo’s intuitive platform for sales analysis, makes for a seamless experience. Once you can overlay revenue with staff costs, everything becomes very clear.”
– James Mclean, Truffle Hunting Group.
Tenzo and TISSL have been integrated since 2019, with TISSL providing the POS data and Tenzo connecting it to labour, inventory and review platforms for the ultimate integrated tech stack.
We are proud to be serving a growing customer pool including The Fat Duck Group, The Hooked on Group, JKS, Bob Bob Ricard and Black Rock.
What do customers gain from the Tenzo x TISSL integration?
1. Unified Operations for Improved Performance.
It all starts with Tenzo and TISSL’s robust integration, connecting your TISSL sales data to your labour, inventory, reservations and reviews all in Tenzo. Having all operational data in one place is essential because it combines operational execution with strategic intelligence in one seamless flow.
TISSL captures the details of service in real time—orders by seat, revenue centre and sales by employee, for example —while Tenzo automatically pulls that data and turns it into actionable insights.
Our integration incorporates all TISSL historical data, alongside real-time sales data to understand revenue compared to last year, for example, for each of your locations and for the business as a whole.
Managers aren’t then waiting for end-of-week reports or manually exporting spreadsheets; they can see, on any device, exactly how sales compare to staffing costs, which menu items are driving profit, and where adjustments are needed today, not next month.
“The partnership between TISSL and Tenzo delivers a powerful integration that enhances operational efficiency and enables advanced data analytics. Our shared commitment to delivering customer value continues to set us apart, strengthening our collaboration and deepening our relationships with customers.”
– Lauren Button, Product Manager at TISSL.
The integration also powers highly accurate demand forecasting, so you can schedule staff efficiently, prep the right amount of food, and avoid both overstaffing and waste—two of the biggest margin killers in restaurants. For multi-site operators, it centralises performance tracking across venues while still allowing a deep dive into each site’s data.
A TISSL and Tenzo integration gives table service restaurants a single, always-up-to-date view of both the dining room’s current reality and the business’s future needs—helping teams deliver smoother service, reduce costs, and make smarter, faster decisions.
2. Solving the Tedious Reservation Reporting Challenge
Booking services and table service restaurants often go hand in hand, but this comes with its own set of challenges.
The current difficulty table service restaurants face with their POS and reservations platform is the inability to easily differentiate between “revenue centre” and “order type”. While TISSL has concepts for both, reservation platforms only support a revenue centre, making it challenging to extract event-related data from tags, resulting in manual alignment for restaurants. To make matters worse, tags are not standardised and any user can create a new one, with an endless list of tags to manually filter through, e.g ‘anniversary dinner’ vs ‘celebration dinner.’
Segmenting data, such as distinguishing between restaurant dining and events, is crucial for accurate reporting and performance optimisation. Without proper segmentation, metrics like “spend per head” can be skewed by events, especially those that are drinks-only. That segmentation helps optimise performance by allowing for a clearer understanding of different revenue streams.
The Tenzo and TISSL integration completely resolves this Tenzo separates event booking from reservations platforms like Sevenrooms or OpenTable and event revenue to then generate event spend per over.
Table service restaurants ensure they do not get inflated numbers and get a more accurate understanding of their performance in terms of spend per cover, without having to go through the manual nightmare of matching endless tags on spreadsheets.
3. The Tenzo and TISSL Teams Working Together for Operators.
“I find the people that work at both companies are very active at making sure they solve your problems and they give you solutions as quickly as possible. I couldn’t ask for more from that point of view.”
–James Mclean, Truffle Hunting.
Restaurateurs can’t focus on delighting their customers when the support teams providing the tech they use focus on pointing fingers and assigning blame instead of solving problems proactively. TISSL and Tenzo’s teams work closely across sales, support and product, ensuring we provide a great experience while offering a best-in-breed solution.
“This integration also comes with end-to-end service excellence from installation to ongoing support and beyond. Our customers never feel like a “middleman,” as both TISSL and Tenzo work seamlessly together to reduce complexity, address needs proactively, and keep our customers fully informed and confident that their requirements are being met.”
-Lauren Button, Product Manager at TISSL.
Want to empower your teams with a TISSL and Tenzo partnership?
Tenzo is all about enhancing your tech solutions with our integrations to drive performance. Ready to get started? Request a demo and take your TISSL data to the next level with Tenzo.
