“Bill’s, the high street brunch spot, trialled the restaurant operations platform Tenzo at ten of its sites, using live performance data to track service and sales, and to incentivise staff. The company recorded a 20p increase in spend per head compared with non-Tenzo sites.
Tom James, managing director at Bill’s, said he was “blown away” by the results of the trial. “If you roll that out to the whole estate that’s worth a million pounds of additional revenue. For a minimal cost base it was just a huge return on investment,” said James.
Bill’s is now exploring a number of the other technology platforms tested by other businesses on the innovation programme.”
