How MJMK Mastered the End-of-Day Report with Tenzo
Who is MJMK?
MJMK was founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, with the launch of Casa do Frango in London Bridge, inspired by Marco’s Portuguese heritage and fond memories of his upbringing in southern Portugal.
MJMK has grown with a collection of award-winning London brands, from the Michelin-starred KOL to Lisboeta, Nuno Mendes’ love letter to Lisbon.
We spoke to MJMK’s Finance Director, Graham Harris, on the challenges of scaling their business, leading Head Office to streamline their operations and align with restaurant managers to ensure everyone was on the same page.
Why Tenzo?
Simplified end-of-day reporting
“As an FD, visibility of information across the business is a top priority for me, and giving the right people the right data to make decisions enables us to constantly drive the business forward.”
MJMK wanted to focus the team on key metrics that would actually drive performance rather than drowning in data that would paralyse decision-making.
“The biggest, quickest win that I’ve had is in our end-of-day reporting. By consolidating managers’ end of night commentary with accurate figures, and having this automatically delivered at 6am in one email, our teams all know what they need to focus on for the day the minute they check their emails in the morning. Tenzo has likely paid for itself with that one function.
The end-of-day report is a cornerstone of hospitality operations, but there’s a constant dilemma. How do you align Head Office and General Managers on such a time-sensitive report?
Tenzo bridges that gap. Its automated reporting function empowers teams to explore and create the reports they need instantly. Coupled with Logbooks, it provides the ‘why’ behind the data about the day’s trading. Logbooks and reports can be emailed to specific stakeholders to ensure Head Office and General Managers work in unison.
Easy and intuitive to use
It was critical for General Managers to proactively interact with Tenzo to ensure a seamless incorporation into daily operations.“With little to no training, almost instantly after implementing, our managers were coming to me asking about numbers they had pulled off Tenzo and telling me how much they love having access to all of the information.”
Having that real-time view means no potential efficiencies or opportunities are missed and enables the team to act before it’s too late and add to the bottom line. “They are able to react instantly to changes in spend per head, labour productivity, customer feedback and a whole host of other metrics.”
The people behind Tenzo
A tool that would support the team in delivering and removing the chaos associated with reporting was key for MJMK. “Tenzo has also been instrumental in my ability to deliver change and provide timely and accurate reporting to the business.”
There’s nothing worse than poor customer service for a product you are paying and relying on to deliver results. “I have never worked with a solution that is backed by such passionate people who are willing to push the boundaries and support their users.” Tenzo only has 5-star reviews on Trustpilot.
A tangible customer experience led MJMK to utilise Tenzo to bring the most value and address their pain points. “We have been able to implement changes in reporting at light speed because of this.”
If you are interested in replicating the success of MJMK, reach out to [email protected] to see what Tenzo can do for you!
