In our latest case study, we spoke to Svenja Siltmann, Group Operations Manager at Generator and Freehand to hear about how Tenzo has helped her team solve their reporting issues. This blog is just a small taster, to get the whole story you can download the full case study here.

The business

Combined, Generator and Freehand is a portfolio of 19 hotels in which they operate 40 F&B outlets. Pioneers of affordable lifestyle and masters of the social experience, all Generator properties include a range of room types from shared to private bedrooms, co-working and casual public areas, bars, cafes and a variety of spaces available for private hire – from street facing or basement exhibition spaces to penthouse suites and roof tops.

Freehand is a collection of hotels that combine innovative design, award-winning food and beverage, and community spirit. Each Freehand location – across New York, Los Angeles, Chicago and Miami – takes its cues from its surrounding neighbourhood, with spaces that are a microcosm of the best each city has to offer.

Acquired by London-based Queensgate Investments in 2019, Freehand and its award-winning food and beverage concept, Broken Shaker, join the trailblazing Generator in offering affordable, design-centric accommodations—that include private and shared rooms—alongside thoughtful communal spaces, and a youth-driven social culture.

The problem

With all of the group’s operations handled at their head office in London, the team lacked consolidated reporting across the business to see how each location was performing. They were using Excel to aggregate all their sales numbers, but it was an extremely manual and time-consuming process.

They needed a system that created a foundation that they could operate from on a daily basis. It was also essential that the system would integrate with their chosen POS (in this case Lightspeed L series and Lightspeed K series) so that both the on-the-ground teams and head office could access all of their analytics in one place.

The solution

Tenzo ticks all the right boxes when it comes to Generator’s needs. They wanted a system that was already proven and that provided the necessary reporting for both head office and specific hotel teams despite differing needs. Plus, the mobile app meant that everything was accessible wherever and whenever they needed it.

Tenzo’s easy reporting now allows the team to compare sales to their budgets and forecasts, while also showing what works and what doesn’t within the business, facilitating more decision-making and optimisation. Additionally, everyone having access to the same reports has improved communication between the operations teams, head office and the C suite.

The results

Generator have reduced the time it takes to compile reports by 75%. Now they can use that time to actually act on the insights gained optimising this business stretching 10 countries, 2 continents and 5 currencies and make quicker, data-backed decisions.

Read the full case study and get in touch to see how Tenzo can help you optimise your operations.