Black Box Intelligence (Yumpingo)
Connect your guest experience insights to the rest of your operational tech stack
Track your restaurant’s internal feedback with Tenzo’s Reviews Pro module and never miss an opportunity to improve service.
Using Tenzo’s Reviews Pro module
Tenzo integrates with your customer feedback platform – alongside sales, labour, inventory, reservations and customer reviews – to give you an overall view of restaurant performance. See externally facing reviews alongside internal feedback from Black Box Intelligence and your operational data sources.
Tenzo is a reporting platform focused exclusively on hospitality. We understand F&B businesses. Choose from pre-made reports or build your own to track the metrics most important to your business and send them to the right person, at the right time, on the right device.
What can you do with Tenzo x Black Box Intelligence integration?
Tenzo brings together your customer feedback alongside your revenue data to understand how performance can be improved.
See all reviews and feedback in one place
See external reviews from Google, Facebook, Yelp and Tripadvisor alongside your Black Box Intelligence feedback and track sentiment over time.
View subratings by category and compare across sites in one place
Dive into subcategory analysis and see which sites are ranking highest over cleanliness, friendliness, food, etc.
Include in your end-of-day report
Have all reviews and feedback included in your end-of-day report, whether that’s individual comments or an average rating score for each site.
Get notified about the good and the bad
Receive automatic notifications when a negative review or positive feedback comes in and action straight away.
What data points can Tenzo pull from Black Box Intelligence?
Find out what data points we can pull and how often the data updates in our technical guide. Questions? Get in touch and we’ll walk you through it.
Who are Black Box Intelligence?
Black Box Intelligence was founded by restaurant operators to fill a critical gap — visibility into a complete, connected view of performance and the market context needed to make smarter decisions. For over 30 years, we’ve partnered with the industry’s leading brands, combining deep restaurant expertise with powerful data and technology.
Black Box Intelligence brings surveys, reputation management, and deep restaurant-trained AI analytics together in one powerful platform – all powered by our Restaurant Performance Network.
Do more with Tenzo
Automate reporting
Get instant access to the metrics that drive performance. Tenzo sends you the reports you need when you need them.
Learn more
Optimise labour
Know how to staff most efficiently for best productivity metrics. Hourly sales forecasts make being prepared a breeze.
Learn more
Forecast demand
Always know what to expect. Tenzo’s machine learning forecasts your future demand taking factors like weather, holidays, and events into account.
Learn more
Benchmark sites
See how each of your sites is performing. Understand where your best sites are thriving and where other could improve.
Learn more
Increase sales
See where the opportunities are to add to your revenue. Never leave money on the table.
Learn more